Alto / Blog / Company

Hello, New York!

Alto’s launch in the New York market extends our industry-leading patient care model to the East Coast.

A Better Pharmacy Experience

Starting Monday, November 2, fertility patients in New York City can now choose Alto’s same-day doorstep delivery and have their medications delivered by our Alto team.

Our daily delivery windows allow patients to more easily plan to be available to receive their medications. Patients schedule deliveries to the location of their choice — home, work or hotel — and on the day of their choosing. They can even track our couriers in real time on our mobile app and text with a pharmacist for support.

New York City Metro Area

New York City Metro Area

Courier delivery windows
Monday - Friday

  • 6:00 –9:00 pm ET in all areas west of Patchogue (7:00 – 10:00 pm ET in areas east of Patchogue)

Saturday - Sunday

  • 2:00 –5:00 pm ET in all areas west of Patchogue (3:00 – 6:00 pm ET in areas east of Patchogue)

Compounds must be prescribed and confirmed with the patient by 1:30 pm ET, Monday – Friday, for same-day delivery. At this time, compounds are not available for same-day delivery on Saturday and Sunday.

Walk-in hours
Monday - Friday: 9 am – 7 pm ET
Saturday - Sunday: 8 am - 4:30 pm ET

Fertility patients interested in using Alto’s services for their medication needs can ask their care team to send all prescriptions to Alto Pharmacy (via ePrescribe or phone).

Fertility is Complicated. Your Medications Don’t Have to Be.

Alto knows fertility pharmacy. With more than 50,000 patients served, we understand the treatment complexities and concerns of fertility patients. Our dedicated patient care team is available in the evenings and on weekends to walk you through your first injection or answer questions about medication storage, dosing or interactions. Our fertility deliveries include all necessary ancillary supplies, such as syringes, sharps container and alcohol swabs, and are carefully packaged for temperature control. Delivery is always free.

Alto will automatically connect you with all manufacturer-sponsored financial assistance programs for qualifying prescriptions. Alto also works with many fertility benefits programs and many leading financing and loan providers. If we cannot bill your insurance, we’ll find you a pharmacy that can.

 Our customer service team is available to support NY patients and providers from 9 am - Midnight ET, Monday - Friday, and 10 am - 9 pm ET, Saturday - Sunday. 

At this time, Alto is only offering fertility medication services in the New York City market. Any updates to service areas and offerings will be available at alto.com/locations.

Editor’s Note: This post was originally published in November 2020and has been updated for accuracy and completeness.