Powering Direct-to-Consumer Pharma Models

Apr 23, 2024


Alto Pharmacy

Enterprise DTC
Enterprise DTC
Enterprise DTC

As technology continues to transform healthcare delivery and manufacturers innovate their channel’s strategy, the convenience and simplicity of direct-to-consumer digital solutions are improving health outcomes and reducing costs.

Alto’s partner solutions allow you to easily integrate best-in-class technology and industry-leading pharmacy services into your virtual care platform, elevating the patient experience.

Alto Pharmacy as a Service

We’ve developed a variety of partnership options to offer both turnkey and customized solutions for healthcare enterprises with varied needs. Our most comprehensive solution, Alto Pharmacy as a Service, offers access to our full technology stack, with the ability to customize and even white-label billing workflows, patient communications, and clinical services.

The benefits of a single solution service provider

By owning the full prescription lifecycle through a direct integration with your telehealth partner, Alto maximizes your visibility and control over the patient journey, reducing risk of patient abandonment.

Additionally, our product workflow design optimizes the entire patient funnel. This consolidates all essential functions into a single digital ecosystem, ensuring that patients receive their medications quickly and at the lowest possible price.

What we offer

Intake capabilities

We tackle whatever is needed to make sure your patients access their medications as quickly and affordably as possible, from supporting the prior authorization process to searching for manufacturer coupons, assistance programs, and other cost-savings resources. And with Alto Connect, our free communications portal for clinical teams, we keep providers in the loop at every step.

Onboarding and delivery

Alto offers an easy and supportive onboarding experience with proactive multichannel communication. We text or call patients within an hour of receiving their prescriptions to walk them through scheduling their first delivery. Our team is also available to answer any questions via in-app messaging or phone.

Our same-day delivery options allow for fast and convenient medication access seven days a week, and in-house couriers guarantee reliability and quality. Real-time delivery tracking is available on the Alto app.

Patients who take multiple medications can consolidate their prescriptions into one easy, recurring delivery.

Ongoing patient support

At Alto, we understand the importance of ongoing support and patient education. We have a team of pharmacists who regularly contact patients with multiple prescriptions or complex treatment plans to review their regimens. During these conversations, our pharmacists ensure that patients understand the purpose of each medication they’re taking and are staying on track with necessary testing.

Partners can create additional engagement opportunities in the Alto app, like in-app video introductions to medications.

End-to-end reporting

As a partner, you can access data and insights into your patients’ experience through standard and customized data and reporting. With a clear view into adherence barriers, we’ll offer tailored solutions to increase speed to fill.

Learn additional details about our partner solutions here.

About Alto Pharmacy

Alto’s integrated technology stack — which includes an internal pharmacy management system, a provider communications portal, and a top-rated mobile app — streamlines every step of the prescription process for both patients and providers. Through in-app medication management tools and access to expert pharmacists, we make it easier to start and stick with treatment. Seamless back-end supply chain operations and nationwide delivery, including expedited and standard options, round out our patient-focused digital experience.

To date, we’ve fulfilled more than six million prescriptions, expanded to 12 markets, and saved our customers more than $208 million on their medications. We have an industry-leading NPS score and were recognized as a CNBC Disruptor company.

To learn more about partnering with us, reach out to partnerships@alto.com.

Believe in a better pharmacy

Believe in a better pharmacy

Believe in a better pharmacy