How to Make the Most of the Alto Pharmacy App

Apr 29, 2021


Alto Pharmacy

Alto Pharmacy mobile app
Alto Pharmacy mobile app
Alto Pharmacy mobile app

The Alto app puts pharmacy at your fingertips. With a nearly perfect customer rating, it’s one more way we make managing your medications easier and convenient. In this post we’ll take you on a tour of our app including how to transfer and pay for a prescription, schedule upcoming deliveries, and message a pharmacist, all from your device. 

Download the Alto Pharmacy app today to get started. 

Transfer Your Prescriptions Quickly

Have prescriptions at other pharmacies? It’s now even easier to transfer your prescriptions to Alto -  just take a photo of your current medication’s label and we’ll do the rest! Select “Add medications” from the main page in the app and upload a photo that clearly shows: 

  • Medication/Rx#

  • Pharmacy name

  • Pharmacy contact information

Our team will coordinate the transfer, search for any savings on your medications, and reach out when it’s time to schedule your free delivery.

Alto Yelp review

At the doctor’s office? Tell them your pharmacy of choice is Alto and show the staff our handy pharmacy info card. It’s available in the top left corner (click the Info Card icon) and pick the Alto location closest to you.  

As soon as your prescription is ready, we’ll reach out within the hour to schedule your free delivery. It’s really that simple.

Choose How You Pay

With our latest iOS app release, you can now check out with Apple Pay. This feature allows you to make contactless, secure purchases. To set up Apple Pay on your device, follow these instructions

You can also manage other payment options (including FSA/HSA, debit and credit cards, and automatic funds transfer) in the Payment Methods menu in your Account settings. And Android users - we didn’t forget you.

Delivery On Your Terms

Our free, same-day courier delivery model means you’ll never need to go to the pharmacy again. Pick the day and delivery window that works best and let us know if we should deliver to your home or office. You can designate a safe place for packages to be left if you won’t be home. We also offer contact-free signature capture for those expensive medications.

Alto Pharmacy mobile app

Your medications will be hand-delivered by a member of our local courier team. Not sure if we deliver to your neighborhood? View our full list of locations here.

Stay on Track

Busy schedules mean it can be hard to remember when to take your medications. With custom medication reminders, it’s easier to stay on top of your prescriptions. Head to “Reminders,” select the prescription you’d like to set a reminder for and input the specifics of your medication’s schedule: day(s) of the week, time(s) of day, amounts.

Alto Pharmacy mobile app

You’ll receive a push notification at the scheduled time and once you've taken your medication, you can check off the dose in the app to track your progress. To turn on push notifications select “Settings” on your phone, tap “Notifications,” and select “Allow notifications” for the Alto app.

Never Miss a Dose 

Future You will thank you when you turn on Auto Refills for recurring medications to automatically receive refill deliveries right on schedule. Plans change? We’ll confirm the delivery ahead of time in case there’s anything you need to update. 

Set up your Auto Refills:

  • From your Meds list: open an active prescription to view medication details, your last copay and next available delivery date. Turn on Auto Refills to receive your next delivery a few days before your current supply runs out.

  • From your cart: turn on Auto Refills during checkout so your next delivery is automatically scheduled.

  • From your Account settings: view and edit details for all active eligible medications, enroll eligible medications,* and schedule deliveries in the Auto Refill menu.

Instantly Connect with a Pharmacist 

Questions about coverage, copays or medication side effects? First time taking an injectable medication? Our pharmacists are available to provide advice via in-app secure messaging.

Alto Pharmacy mobile app

We take your privacy seriously - our in-app messaging is built with industry-standard encryption and data security practices. Our pharmacists and care team are just an in-app message chat, or an email away: 9 am – 12 midnight ET Monday – Friday, and 10 am – 9 pm ET on weekends.

Get Started Today

We’re here to support you with exceptional pharmacy care every step of the way. Our team will look for any available savings to help you get the lowest price, and we’ll deliver your medications to your home for free.

Download the Alto Pharmacy app today to get started. 

You can also switch to Alto in minutes by going online at For more information on how to transfer a prescription to Alto visit here.

*Automatic refills are only available for prescription medications that have refills remaining on the prescription and are not available for controlled substances. Some insurance plans may also limit automatic refills.

Editor’s Note: This post was originally published in April 2021 and has been updated for accuracy and completeness.