Alto / FAQs
The Basics
Ask your doctor to send your prescription directly to Alto or ask us to transfer refills from your old pharmacy. We’ll look for any savings, including coupons and assistance programs, and reach out when it’s time to schedule your delivery.
Yes. As a full-service pharmacy, Alto can fill nearly all medications, including specialty, over-the-counter, brand, and generic. Alto’s pharmacists have deep expertise in many clinical areas, including heart and lung health, fertility, HIV/PrEP/HRT, diabetes and more.
We accept most major insurance plans, including government-administered plans, and always work to get you the lowest price. Please note that coverage varies by state. For up to date information on coverage in your area call us at 1 (800) 874-5881.
Nope! Your copay stays the same at Alto. Our team works tirelessly behind-the-scenes to find you the best price — we’ve saved our patients more than $190 million on their medications.
Switching to Alto
We’ll take care of it for you! Request a transfer via our app, online at alto.com, or by calling Alto at 1 (800) 874-5881. We’ll coordinate the transfer and search for any savings on your medications. Because the transfer relies on your current pharmacy to provide information, it may take up to a few business days for the transfers to complete. When it’s ready, we’ll reach out to schedule your delivery.
Just tell your doctor that Alto is your pharmacy of choice. As soon as your prescription is ready, we’ll send a text or give you a call to schedule your delivery. It’s really that simple.
We coordinate with your doctor and insurance company to make sure you never run out of the medication you need. We’ll remind you to schedule a delivery when a refill is ready, and you can opt into automatic refills online, in the app or by calling us at 1 (800) 874-5881.
Pricing and Insurance
Yes, the services we provide at Alto are really free! Your copay stays the same at Alto and you can select one of our many free courier delivery options. We’ll transfer your prescriptions from your old pharmacy, investigate savings, and hand-deliver your prescriptions at no extra cost. We accept most major insurance plans, including government-administered plans, and help you find lowest price we can. Please note that coverage varies by state. For up to date information on coverage in your area call us at 1 (800) 874-5881.
Yes, you can use your FSA/HSA cards with Alto. You can manage your payment options — including debit and credit cards and automatic funds transfer — in the Alto app or by calling our team at 1 (800) 874-5881.
At Alto, all savings options are automatically applied to find you the lowest price possible! Our team locates all coupons, copay cards and manufacturer savings programs for your prescriptions and even identifies alternative options that are covered by your insurance when needed. We do this for each and every prescription, and you don't have to do any research on your own to understand your savings options.
You'll have more cost transparency at Alto than at other pharmacies. And if you aren't using insurance for your prescriptions, we offer competitive cash pricing and automatically apply coupons and savings programs.
Best of all, we deliver your prescriptions, right to your door!
Delivery
The easiest way to manage your deliveries is through the Alto app! Download the app or create an account at app.alto.com. Once logged in, you’ll be able to select the delivery date and window that works best for you. We’ll also keep you updated throughout the delivery process via text.
Alto is growing quickly to bring our service to many new communities. See our full list of locations here.
Yes, we have many free courier delivery options! Once we've processed your prescription, we'll give you multiple delivery windows to choose from so you can pick the best option that works for you. Our friendly team of couriers will hand-delivery your medication to you when you need it.
In most instances, you can designate a safe place for medications to be left if you will not be home to receive the delivery directly. For controlled substances and medications more than $500, your signature will be required, or you can designate an authorized representative to sign in your place.
No, in most instances, you can designate a safe place for medications to be left if you will not be home to receive the delivery directly. For controlled substances and medications more than $500, your signature will be required, or you can designate an authorized representative to sign in your place.
Support and Advice
Yes, our pharmacists and patient care team are just a call or message away: Monday through Friday 6 am - 9 pm PT ( 9 am - 12 midnight ET) and Saturday and Sunday from 7 am - 6 pm PT (10 am - 9 pm ET).
The easiest and most secure way to message with our pharmacists and patient care team is through the Alto app! You can download the app or create an account at alto.com to start messaging today.
Message: https://m.alto.com/messages
Call: 1 (800) 874-5881
Our pharmacists are experts in every aspect of care, from everyday issues like the common cold to complex conditions like fertility treatments, HIV/PrEP/HRT, diabetes, heart and lung health, and more.
Need assistance? We’re here to help you Monday through Friday 6 am - 9 pm PT ( 9 am - 12 midnight ET) and Saturday and Sunday from 7 am - 6 pm PT (10 am - 9 pm ET).
Online Account
You can access your online account from any device at alto.com or on our mobile app (iOS and Android). Within your account, you can view your current medication list, request refills, schedule upcoming deliveries, track your courier, and message a pharmacist.
Schedule a delivery and manage payment options anytime by logging into your account at alto.com or by contacting our patient care team at 1 (800) 874-5881.
For Providers
We’re a full-service pharmacy that handles insurance benefits coordination, prior authorizations, and price investigations for your staff and your patients. We make sure your patients get their medications on time, at the best price, and offer delivery options so patients can receive their medication at the day and time that works best for them.
As a full-service pharmacy, Alto can fill nearly all medications, including specialty, OTC, brand and generic. Alto’s patient-care pharmacists have deep expertise in many clinical areas, including heart and lung health, fertility, HIV/PrEP/HRT, diabetes and more, and are focused on answering questions from members and providers.
Yes, Alto’s services are completely free for both your practice and your patients. Copays stay the same for your patients, and our care team is available to help them navigate their prescriptions and insurance at no extra cost.