FAQs

The Basics

How does Alto work?
Do you carry my medication?
Will I be covered by my insurance?
Will my medications cost more through Alto?

The Basics

How does Alto work?
Do you carry my medication?
Will I be covered by my insurance?
Will my medications cost more through Alto?

The Basics

How does Alto work?
Do you carry my medication?
Will I be covered by my insurance?
Will my medications cost more through Alto?

Switching to Alto

How do I transfer my prescription from my old pharmacy to Alto?
How do I send a new prescription to Alto?
How can I refill my medication?

Switching to Alto

How do I transfer my prescription from my old pharmacy to Alto?
How do I send a new prescription to Alto?
How can I refill my medication?

Switching to Alto

How do I transfer my prescription from my old pharmacy to Alto?
How do I send a new prescription to Alto?
How can I refill my medication?

Pricing and Insurance

How much does it cost to use Alto?
Can I use my FSA/HSA with Alto?
Do you price match other pharmacies or accept prescription discount programs?

Pricing and Insurance

How much does it cost to use Alto?
Can I use my FSA/HSA with Alto?
Do you price match other pharmacies or accept prescription discount programs?

Pricing and Insurance

How much does it cost to use Alto?
Can I use my FSA/HSA with Alto?
Do you price match other pharmacies or accept prescription discount programs?

Delivery

How do I schedule a delivery?
Is Alto available in my neighborhood?
Is delivery free?
Who will deliver my medication?
Can someone else sign my delivery?
Do I need to be home for delivery?

Delivery

How do I schedule a delivery?
Is Alto available in my neighborhood?
Is delivery free?
Who will deliver my medication?
Can someone else sign my delivery?
Do I need to be home for delivery?

Delivery

How do I schedule a delivery?
Is Alto available in my neighborhood?
Is delivery free?
Who will deliver my medication?
Can someone else sign my delivery?
Do I need to be home for delivery?

Support and Advice

Can I chat directly with the pharmacists?
Does Alto have specialists in my therapeutic area?
What are your hours of support?

Support and Advice

Can I chat directly with the pharmacists?
Does Alto have specialists in my therapeutic area?
What are your hours of support?

Support and Advice

Can I chat directly with the pharmacists?
Does Alto have specialists in my therapeutic area?
What are your hours of support?

Online Account

How do I access my online account?
Is there an Alto app?
How can I schedule delivery and payment online?

Online Account

How do I access my online account?
Is there an Alto app?
How can I schedule delivery and payment online?

Online Account

How do I access my online account?
Is there an Alto app?
How can I schedule delivery and payment online?

For Providers

How can Alto help my practice?
Do patients have to use the app in order to use Alto?
Do you carry specialty medications for my therapeutic area?
Is Alto free to use for my practice and for our patients?

For Providers

How can Alto help my practice?
Do patients have to use the app in order to use Alto?
Do you carry specialty medications for my therapeutic area?
Is Alto free to use for my practice and for our patients?

For Providers

How can Alto help my practice?
Do patients have to use the app in order to use Alto?
Do you carry specialty medications for my therapeutic area?
Is Alto free to use for my practice and for our patients?
Still have questions?

Call us: 1 (800) 874-5881
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