What to expect when your delivery arrives
Step-by-step guidance on unboxing, including how to check your medications and store them properly
STEP 1
You can find details about your upcoming delivery on the Homepage of the Alto app.
Courier Delivery
If you're in our courier zone, you'll receive a text with a tracking link once your package is on the way.
Mail Delivery
When your order ships and we have your email, we’ll email you the tracking number so you can monitor its progress.
Note: Some shipments may require a signature upon delivery
STEP 2
Unbox your package
Open your shipment as soon as it arrives to confirm everything is included.
Tip: Store each medication with its corresponding supplies together to make injection time easier and more organized.
Tip: All needles and syringes are clearly labeled with the medication they’re for and their purpose (e.g., syringe, mixing needle, injection needle).
Tip: Be sure to check all the wrappings before you throw it away—some supplies like needles and syringes may be tucked into discreet compartments.
STEP 3
Medication storage
Your package may contain both refrigerated and room temperature medications.
STEP 4
Your personalized injection videos
We created a personalized injection video playlist just for you, based on the medications and injection methods your provider prescribed. You can access your playlist directly in the Alto app in the following locations:
Each video includes:
A detailed overview of what’s included with your medication
The supplies you’ll need for each injection
Step-by-step instructions for mixing and administering your medication
Guidelines for proper storage
STEP 5
Call our Fertility Pharmacists with questions
Our dedicated fertility pharmacists are here to support you from your very first injection through the end of your treatment. Whether it’s a quick question or an urgent concern, we’re just a phone call away. You can reach us 7 days a week at 1-800-874-5881. For after-hours support, an on-call pharmacist is always available to assist with time-sensitive needs.
Here are just a few of the questions we’re here to help you with:
I accidentally stored my medication incorrectly. Can I still use it?
Is it okay to let my medication come to room temperature before injecting?
What are the correct steps for a subcutaneous or intramuscular injection?
How do I safely remove air bubbles from my syringe?
Are the side effects I’m experiencing normal?
No question is too small—we’re here to make your treatment as smooth and stress-free as possible.
