Welcome to Progyny Rx by Alto Pharmacy

To ensure you have a smooth, easy experience, we have compiled important information about our service offering below. We suggest reviewing it before placing your first order.

Welcome to Progyny Rx by Alto Pharmacy

To ensure you have a smooth, easy experience, we have compiled important information about our service offering below. We suggest reviewing it before placing your first order.

Welcome to Progyny Rx by Alto Pharmacy

To ensure you have a smooth, easy experience, we have compiled important information about our service offering below. We suggest reviewing it before placing your first order.

Navigating your Progyny Rx experience

Coverage and Authorization 

Can you tell me more about authorizations?

An authorization is an approval notification from Progyny that notifies Alto Pharmacy you have been approved for your medications. This authorization allows Alto to process your order through your Progyny Rx benefits. 

  • Female authorization: Prescription authorizations are dependent on cycle type and subject to change based on Progyny. Alto Pharmacy typically receives your authorization from Progyny for prescription coverage ahead of time and if we don't have the prescription authorization by the time you need to order your medications, you can contact us with a backup credit card. You will only be charged if the authorization is denied.

  • Male authorization: Prescription authorizations are valid for a 60 day duration. When an authorization expires, a new authorization must be approved by Progyny for medication coverage. If Alto is unable to verify your prescription authorization, you can initiate a new authorization request through Alto Pharmacy by sending us a secure message through the Alto app: https://app.alto.com/messages or give us a call at (833) 682-8243. 

Can you tell me more about authorizations?
Can you tell me more about authorizations?

Female medication management

Are there any medications that are not covered by my Progyny benefits?
What is medication management? What medications are part of this benefit?
Do my Progyny benefits have any dispensing limitations?
Are there any medications that are not covered by my Progyny benefits?
What is medication management? What medications are part of this benefit?
Do my Progyny benefits have any dispensing limitations?
Are there any medications that are not covered by my Progyny benefits?
What is medication management? What medications are part of this benefit?
Do my Progyny benefits have any dispensing limitations?

Male medication management

What medications are covered by my Progyny benefits?
Do my Progyny benefits have any dispensing limitations?
What medications are covered by my Progyny benefits?
Do my Progyny benefits have any dispensing limitations?
What medications are covered by my Progyny benefits?
Do my Progyny benefits have any dispensing limitations?

Ordering, delivery and pick up 

What needs to happen before I can receive my delivery?
What are common compound medications?
How far in advance should I order my medications, especially compounds?
How many deliveries can I expect during my treatment cycle?
Will a signature be required for my delivery? How do I waive my signature?
Do you have in-person pick up?
What needs to happen before I can receive my delivery?
What are common compound medications?
How far in advance should I order my medications, especially compounds?
How many deliveries can I expect during my treatment cycle?
Will a signature be required for my delivery? How do I waive my signature?
Do you have in-person pick up?
What needs to happen before I can receive my delivery?
What are common compound medications?
How far in advance should I order my medications, especially compounds?
How many deliveries can I expect during my treatment cycle?
Will a signature be required for my delivery? How do I waive my signature?
Do you have in-person pick up?

Unboxing my medication and medication disposal

What is included in my order?
Which medications require refrigeration?
How should I handle refrigerated items in my delivery, and what should I do if something is missing?
How do I safely dispose of sharps containers?
How does Alto ensure the safety and environmental sustainability of the medication delivery process?
What is included in my order?
Which medications require refrigeration?
How should I handle refrigerated items in my delivery, and what should I do if something is missing?
How do I safely dispose of sharps containers?
How does Alto ensure the safety and environmental sustainability of the medication delivery process?
What is included in my order?
Which medications require refrigeration?
How should I handle refrigerated items in my delivery, and what should I do if something is missing?
How do I safely dispose of sharps containers?
How does Alto ensure the safety and environmental sustainability of the medication delivery process?

Support services

Are there videos available for me to watch with instructions for injectable medications?
When can I contact your team for assistance?
If I have more questions, how can I reach your team?
What if I have questions about my Progyny coverage?
Are there videos available for me to watch with instructions for injectable medications?
When can I contact your team for assistance?
If I have more questions, how can I reach your team?
What if I have questions about my Progyny coverage?
Are there videos available for me to watch with instructions for injectable medications?
When can I contact your team for assistance?
If I have more questions, how can I reach your team?
What if I have questions about my Progyny coverage?

Believe in a better pharmacy

Believe in a better pharmacy

Believe in a better pharmacy